Area/General Manager - Hilton Berlin Germany North

Profile

The centrally located Hilton Berlin overlooks the historic Gendarmenmarkt Square, features 623 rooms, suites and residences, a LivingWell Healthclub with Pool, 2 restaurants with stunning views of the German Cathedral, 15 meeting rooms and a ballroom for up to 330 guests.

This stunning property is seeking a new General Manager with guest and team members experience at its heart.

This exciting and General Manager position will be responsible for managing the Hotel, the Hotel Management team and hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:


Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
Lead in all key property issues including capital projects, customer service, and refurbishment
Ensure all decisions are made in the best interest of the hotel and Hilton
Deliver achievable hotel budgets, and set other short- and long- term strategic goals for the property
Provide exceptional leadership to hotel Team Members focussing on Hilton culture and values
Lead in all aspects of business planning
Comply with and exceed Hilton Brand Service Standards
Ensure costs are controlled
Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton
Hold regular briefings and communication meetings with the HOD team
Respond to audits to ensure continual improvement is achieved


What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Owner relations, Commercial and Operations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have previous experience as a General Manager within a large complex hotel in a capital city / Europe.

A General Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -


Ability to take ownership and guide owners confidently
Strong operational knowledge from a people/leadership perspective - the GM needs to be present and lead from the front
Exceptional people leadership and retention of talent - bring a team together on a journey and instilling the Hilton culture and values
Passion for networking, being highly visible to foster networks and relationships
Ability to lead a hotel operation in a highly competitive market
Experience of delivering exceptional guest exp and driving SALT scores
Exceptional communication skills and presence
Strong commercial acumen, with experience in increasing profitability, managing budgets, revenue proposals, and forecasting results in a similar sized property
Fluency in German is mandatory
In-depth knowledge of the hotel/leisure/service sector
Degree or diploma in Hotel Management or equivalent


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (****. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: General Manager/Hotel Manager

Title: Area/General Manager - Hilton Berlin (Germany North)

Location: null

Requisition ID: HOT09HG7

EOE/AA/Disabled/Veterans

Company info

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