Assistant Safety and Security Manager

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Job Information
Hilton
Assistant Safety and Security Manager
in
Brighton
United Kingdom
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WELCOME TO A WORLD OF OPPORTUNITIES
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
A WORLD OF REWARDS
Free
and healthy
meals
when on duty
Grow your Career
Personal Development
programmes designed to support you at every step of your career
A chance to make a difference
through our Corporate Responsibility programmes – Find out what and how we are doing ( ****)
Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:
with Perks at Work
Holiday:
28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Discounted Car Parking
Up to 4 weeks temporary accommodation
if relocating
at a discounted rate
Modern and inclusive
Team Member’s areas
What will I be doing?
Planning Activities:
·Assist the hotel in complying with Fire Safety Regulations and internal policies.
·Conducting Fire Risk Assessmentsin conjunction with Regional Safety & Security Manager
·Assist the hotel to comply with the Health and Safety at Work etc Act 1974 and associated Regulation and internal policies, be specifically responsible for the compliance of the security department and overseeing compliance with other Hotel Departments.
·To be knowledgeable of the codes of practice for PACE.
·To ensure a minimum of three tours of the building are carried out per 24 hours for the purpose of Hotel security, fire prevention and safe means of escape
·Liaise with Departmental Heads to ensure hotelstaff are aware of their responsibilities in relation to Safety & Security. Provide appropriate assistance and advice which on occasions may include training where necessary at staff induction
·Plan, deliver and facilitate regular staff awareness training including internal Health & Safety for Managers Courses and Food Safety for Managers Courses.
·Coordinate and monitor for efficiency safety and security related programs for overall hotel including: lost and found process, auditing of issuance of hotel keys, First Aid and Fire Safety training, Manager on Duty schedules, evacuation drills, etc.
·Participate in Manager on Duty coverage program requiring weekend stay over, constant monitoring throughout hotel and troubleshooting problems. Ensure Thorough knowledge of the layout of the building, function rooms, and relevant knowledge of the city and surrounding area
Organizing Activities:
·Organize, deploy and supervise all allocated resources in such a way as to secure optimal performance and achievement of operational targets.
·Supervise and motivate all assigned staff and to be responsible for ensuring that training and personal development are given the appropriate priority and resources
·Liaise with all operational departments & leaders on a daily basis to ascertain what is happening in hotel and locally
·Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures and retaining relevant evidence.
·Plan and schedule the day to day activities of the security personnel to manage all hotel areasto ensure they are adequately secured at all appropriate times
·Plan, co-ordinate and implement Health and Safety Policies within the department and oversee implementation in other departments. Liaise with the Regional Safety & Security Manager.
·Ensure hotel complies with Hilton’s Security Manual and ensure there is a plan to ensure maximum implementation of all policies. 12 monthly review of all Security Policies required in conjunction with Hotel/General Manager.
·Conduct regular internal security audits to ensure compliance with Hilton’s Security Manual
·Prepare quarterly security reports to identify security trends and monitor the successfulness of the department. Review with the Director of Operations to develop working plans: compare actual accomplishments against goals and periodically take necessary and corrective action.
·Interview, select, review and counsel security officers to maintain order throughout the hotel. Train new team members according to all corporate specifications including documentation. Assign duties and schedule staff, balancing needs of hotel and productivity standards. Monitor staff activity and coach subordinate performance.
·Maintains organisation's stability and reputation by complying with legal requirements.
·Assist Hotel Management with the setting up and attendance of Quarterly H&S meetings
Directing Activities:
·Co-ordinate with relevant government and law enforcement agencies.
·Co-ordination of additional security personnel for Conference and Event functions.
·To organise the systematic patrolling of all boundary areas, bedrooms, offices, storage areas, public areas and function rooms.
·To enquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
·To liaise with Corporate Directors and Senior Managers of the Safety & Security Department on the implementation of Company Policies, guides and matters of mutual interest Directs and co-ordinates the activities of all security personnel, engaged in the implementation of safety and security procedures for the department and provide any possible assistance and advice to other departments in relation to security
·Oversee hotel locker and personnel searches/inspections in line with internal policies
·Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
·Undertake the above duties in such a way as to protect and enhance the reputation and public profile of **MEMBERS ONLY**SIGN UP NOW***.
Controlling Activities:
·To enquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police
·Prepare incident reports, inter departmental memorandums, training plans and ensure all allegations are property followed up.
·Monitor performance of security personnel: check records of security department to determine need for action of follow up work: maintain standard of departmental performance.
·Be fully conversant of national and company anti-terrorist strategies and convey to all employees via appropriate training.
·Be fully conversant with hotel Fire and Emergency procedures
·Responsible for management of key control within all departments
SPECIFIC JOB KNOWLEDGE, SKILL, ABILITY and BEHAVIOUR REQUIREMENTS
The individual must possess the following knowledge, skills, abilities and behaviours and be able to perform the essential functions of the job, with or without reasonable accommodation.
Leadership
The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service. Demonstrated through:
·Acting as a role model for the team and leading by example
·Effectively communicating and updating the team with objectives and priorities
·Taking ownership and accountability for your actions and that of your team
·Setting and clarifying individual and team expectations
·Providing a motivating environment for your team and recognising and rewarding individuals as appropriate
·Ensuring that team members are fully briefed pre and post shift and are ‘tuned in’ on the ‘tone’ of service delivery for each shift period.
·Providing structured feedback to your team
·Creating a positive environment where new ideas are embraced
·Preparing and agreeing to work towards department and personal objectives
Customer Focus:
The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation. Demonstrated through:
·Consistent delivery of relevant hotel service and product propositions – brand, regional or local in origin.
·Anticipating the needs of the guest (s) and taking experience enhancement action before arrival (needs may be driven by hotel events).
·Committing energy and focus in ensuring that all team members have the necessary skills and behaviours to deliver great experiences and optimal customer spend.
·Being aware of the cultural and social differences across end user groups –planning and executing accordingly and building team awareness
·Executing shift in line with agreed process to ensure following shift can start work ‘on the front foot’
·Clearly communicating inter-departmental guest requests and checking understanding with servicing department.
·Delivery of high levels of HHonours Guest satisfaction, repeat guest intent and problem resolution.·Dealing effectively with underlying issues that impact the experience and loyalty of guests.
·Encouraging feedback at all times to inform product development and team learning
·Recognising and rewarding excellence in customer service
·Dealing effectively with underlying issues that impact the experience and loyalty of guests.
Living the Values:
The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of **MEMBERS ONLY**SIGN UP NOW***.. Demonstrated through:
Having a confident approach to your work
Have full integrity Demonstrating passion and pride in your everyday work
Actively using training products provided
Being a team player in everything you do
Being the owner of your actions and decisions Being open and honest at all times
Proactively leading the team and communicating priorities to the team
Communicating openly with team members, supervisors, managers in all departments
Collaboration:
The ability to work inter-dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win-win solutions. Demonstrated through:
·Developing effective working relationships with colleagues at all levels and in all departments in the hotel
·Being a team player in everything you do Communicating openly with managers in other departments
·Optimising the use of available tools, systems and resources provided by Brand or Management Company
·Respecting the view of others
·Focusing on the cause, rather than the symptom of problems
·Asking for help when you need it
Judgment:
The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience. Demonstrated through:
Approaching all situations with an unbiased and open mind
Actively resolving all team member grievances and issues in a timely and professional manner
Taking calculated risks
Results Focus:
The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability. Demonstrated through:
Prioritising time and energy into the shift issues that add value to the customer experience or profitability of the business (or both)
The building of strong relationships with specialist support, team members and regular guests.
The implementation of own and others’ initiatives to drive both revenue and guest loyalty or enhancement of security experience.
Accurate customer billing and exceptional operations audit performance
A commitment to learn from business and personal performance reviews – to keep learning and looking for improvement
REQUIRED QUALIFICATIONS
·Pass identity and criminal record checks
·Group Training Certificate
·NEBOSH H&S Certificate or equivalent
·Recognised Food Safety qualification (Level 2 or above)
·Certificate in Security Management Training or equivalent
·NEBOSH Fire Safety Certificate or equivalent
·Excellent Communication skills and be computer literate
PREFERRED QUALIFICATIONS/EXPERIENCE
·Diploma in Security Management or equivalent recognised qualification (preferred)
·NEBOSH Diploma in Occupational Health & Safety or equivalent
·Degree or post-graduate qualification in relevant Safety/Security discipline
·Complete relevant approved SIA training and hold SIA license
·Experience within hospitality industry
·Advance Food Safety Training / HACCP Training
·Diploma in Security Management or equivalent higher qualification
·Fire Risk Assessment Training
·Member of Professional Institute (CIEH, RIPHH, IOSH etc.)
·Crisis Management experience
·Previous experience within multi-departmental/multi-site structure
GROOMING
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Want to know more about this job?
Contact Zoe directly in our Recruitment Team on ****
WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!
H
ospitality I
ntegrity L
eadership T
eamwork O
wnership N
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The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
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Hilton Brands | Global Hospitality Company (****Job:
Security and Loss Prevention
Title:
Assistant Safety and Security Manager
Location:
null
Requisition ID:
HOT09JMU
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