Night Manager

Profile

Job Information
Hilton
Night Manager
in
London
United Kingdom
Night Manager – The Waldorf Hilton London
The Waldorf Hilton London
is an iconic & historic London hotel built in the late 1800, located in Aldwych.
The hotel features 298 Guest Rooms, including 19 suites. Blending Edwardian “Du Siecle” with modern comfort. Our hotel sits in the center of London’s glitzy theatre district, just a few minutes’ walk from Covent Garden, The Royal Opera House and Trafalgar Square.
Guests of this hotel will experience first-class service, distinguished by an unrivalled commitment to a personalised approach. We ensure a comfortable, luxurious stays all our guests, with guidance on locally immersive experiences where desired.
Homage’s restaurant and Décor pays tribute to the Grand Cafés of Europe Renaissance, offering a high standard of Modern British Food. Good Godfrey’s bar & Lounge offers crafty & cosmopolitan cocktails as well as canapés and light bites.
Salary
£32,500 a year Incentives
Benefits
A chance to make a difference
through our Corporate Responsibility programmes – Find out what and how we are doing (****High street discounts:
with Perks at Work
Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Healthy meals
provided
Holiday:
28 daysincluding bank holidays (increasing yearly to up to 33 days)
Discounted
dental and health cover
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be doing?
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Oversee the entire Front Office operation to maintain high standards
Serve as a point of contact for regular and VIP Guests
Complete Night Audit duties
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
Manage, record and promptly resolve issues or emergencies that arise
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Compile adequate handover to Early staff / Duty Manager
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Conduct annual and mid-year Appraisals with Team Members
Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
Assist other departments, as necessary
What are we looking for?
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
·Previous supervisory experience in Front Office within the hotel/leisure/retail
·High level of IT proficiency
·Excellent leadership, interpersonal and communication skills
·Accountable and resilient
·Commitment to delivering a high level of customer service
·Ability to work under pressure
·Excellent grooming standards
·Flexibility to respond to a variety of work situations
·Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
·Previous experience in the hotel industry
·Previous experience with Front Office Management Systems
·Previous experience with cash handling
Job:
Guest Services, Operations, and Front Office
Title:
Night Manager
Location:
null
Requisition ID:
HOT09K9X
EOE/AA/Disabled/Veterans

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